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PRIVACY

Privacy Policy

This Privacy Policy describes how greenwaysdr.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site, or engage with our email and SMS marketing services.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at greenwaysdr@gmail.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support or subscribe to our email or SMS marketing. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” See the list below for more details.

Device Information

  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processor Shopify.
  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

  • Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide you with information or advertising related to our products or services (with your consent).
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: Shared with our processor Shopify.
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Email and SMS Marketing Information

  • Purpose of collection: To provide you with updates, promotional offers, and other marketing communications via email or SMS, in line with your preferences.
  • Source of collection: Collected directly from you when you sign up via forms, at checkout, or through other subscription mechanisms on the Site.
  • Disclosure for a business purpose: Shared with third-party services, including Klaviyo for email marketing and SMS marketing providers.
  • Personal Information collected: Name, email address, phone number, and opt-in preferences.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
  • Klaviyo: We use Klaviyo for email and SMS marketing services. You can read more about how Klaviyo uses your Personal Information here: Klaviyo Privacy Policy.
  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information, or to protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

You can opt out of targeted advertising by:

Using Personal Information

We use your Personal Information to provide our services to you, including:

  • Offering products for sale.
  • Processing payments.
  • Shipping and fulfillment of your order.
  • Keeping you up to date on new products, services, and offers through email and SMS (with your consent).

Lawful Basis

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases:

  • Your consent.
  • The performance of the contract between you and the Site.
  • Compliance with our legal obligations.
  • To protect your vital interests.
  • To perform a task carried out in the public interest.
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your Rights’ section below.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Your Rights

GDPR (EEA Residents)

If you are a resident of the EEA, you have the right to:

  • Access the Personal Information we hold about you.
  • Port it to a new service.
  • Request that your Personal Information be corrected, updated, or erased.

To exercise these rights, please contact us using the information provided above.

Your Personal Information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. Read more about Shopify’s GDPR compliance here: Shopify GDPR Whitepaper.

CCPA (California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what Personal Information we collect about you.
  • Request that we delete your Personal Information.
  • Opt-out of the sale of your Personal Information.

To exercise these rights, please contact us using the information provided above.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the Site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.

Types of Cookies We Use

Necessary Cookies:

  • These are essential for the website’s functionality and cannot be disabled in our systems.

Performance Cookies:

  • These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.

Do Not Track

We do not alter our data collection and usage practices when we detect a Do Not Track signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

If you would like to make a complaint, please contact us by email at greenwaysdr@gmail.com.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority:

  • UK: Information Commissioner’s Office (ICO) – https://ico.org.uk/
  • EU: Contact your local data protection authority.
  • US: Contact your state’s attorney general office.

Last updated: 26/12/2024